Making a Purchase
Buying from us couldn’t be easier! Just browse our online store and click on the product you wish to buy, and add it to your shopping basket. View your basket at any time by clicking the link in the top right hand corner. When you are ready to buy click on “Checkout” and you’ll be directed to our securely encrypted checkout page courtesy of market leader in online payments, Stripe.
Most items are dispatched within 24 hours of purchase. We use different delivery methods depending on the product, and how fast your order arrives will depend on the shipping methods involved. We endeavour to have your purchases with you as soon as possible. Please contact us if your delivery seems to be taking longer than you hoped.
We accept European delivery. Prices are in Pound Sterling. Delivery costs are higher for European orders, and are calculated at the checkout phase (select “Europe” from the delivery destination pull down menu on the shopping basket when you checkout).
European orders are exempt from our “Free UK Postage” promotion, but we do our best to keep delivery costs low.
Not all items can be shipped to Europe (you will know which ones when you attempt to select European Delivery from the checkout) but please contact us if you have any queries.
Refunds & Returns
If you wish to return your order, you may do so within 14 days of receipt. Just send us an email and we will give you further instructions. Under the Consumer Protection (Distance Selling) Regulations 2000 you have the right to return the product within 7 working days from one day after date of receipt for any reason.
Refunds are returned via the same method you used to pay, or we can send a cheque on request. Refunds are issued within 48 hours of the product arriving back from the customer in a good, re-sellable condition. Money usually arrives back in customers’ accounts within 48 hours, but please allow 31 days.
If you have any questions at all, contact Carol on firstname.lastname@example.org